Job Title:                     TECHNOLOGY SUPPORT SPECIALIST

Department:               Technology

Reports to:                  Director of Technology, Assistant Superintendent

Classification:             Non-exempt / Support Staff

Employment:              12 months / At-will

Evaluation:                 Performance of this job will be evaluated annually in accordance with provisions of the board’s policy                                    on evaluation of support staff personnel. 

SUMMARY

Maintain and upgrade the technology in the school district to maximize its availability and effectiveness for students, faculty and staff.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

1. End user technical support in multiple buildings.
2. Provides technical support for Windows OS, MOS, Apple iOS, and Chromebook end user support Applications, Microsoft Office Suite and Google Suite
3. Technical support for multimedia systems including digital projectors, televisions, audio systems, and interactive whiteboards.
4. Works with, and maintains new hardware and computers coming to the district.
5. Technical support for printer and copier hardware
6. Network and multimedia wiring installation and troubleshooting.
7. Document incident progress and resolution.
8. Maintains confidential nature of all school-related matters.
9. Performs other tasks and assumes other responsibilities as assigned by the supervisor or Superintendent. 

SUPERVISORY DUTIES

N/A 

 

QUALIFICATIONS

Background Checks

Clearance on all background checks required by law that is satisfactory to the Administration. 

 

Education/Experience

Associate degree, technical school diploma, computer hardware certification(s), or equivalent experience in computer, networking, and information technology.  Minimum of two years of experience installing, troubleshooting, maintaining computers, iOS devices, and printers in a network environment.  One to two years of experience with current Windows operating systems. One to two years of experience with current Apple OS systems preferred.

  

SKILLS AND ABILITIES  

Language

Communication (written and verbal) skills – high proficiency

 

Computation

Math skills – high proficiency

 

Reasoning

Reasoning skills such as investigating and fact gathering, problem-solving and the ability to interpret and follow directions are critical to job performance – high proficiency

 

Technology

Working experience with computers in a managed client environment (e.g. Active Directory, eDirectory). Working knowledge of Microsoft Active Directory, Microsoft Office Suite, and internet applications. Experience installing and supporting multimedia systems including digital projectors, televisions, audio systems, and interactive whiteboards Ability to independently troubleshoot, investigate, and implement satisfactory solutions. Ability to communicate complex technical concepts in both written and verbal forms. Experience installing, terminating and testing Cat5/6 cable preferred.

 

Additional Skills and Abilities

Interpersonal communication and the ability to work closely with a group – high proficiency 

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

Physical Requirements

The individual who holds this position is regularly required to walk (generally 1 to 3  mile a day; occasionally – 3 or more miles a day, such as larger summer projects or migrations), hear and speak (normal to semi-noisy environment) and must have close vision, color vision, peripheral vision and depth perception, along with the ability to focus.  This position requires prolonged computer use.

 

Physical requirements also include, but are not limited to, reaching with hands/arms, using hands/fingers to handle objects and operate tools and/or controls, sitting (normal seated position), standing, walking (level or uneven surface), bending/twisting neck, bending/twisting at the waist, kneeling, crouching, crawling, climbing, reaching, lifting (up to 50 lbs.), carrying objects (up to 50 lbs.) while walking, pushing, pulling, presence of heat (summer high temperatures, high humidity, ovens, furnaces, etc.), presence of cold (winter low temperatures, walk-in refrigerator/freezer).

  

Hours / Attendance / Travel

37.5 hours per week, Monday through Friday. Beginning and ending time set by supervisor. 

Regular attendance is an essential function of the job. 

Outside of the normal Monday through Friday work hours, this position requires irregular hours – summer projects, processes that cannot be done during regular hours, and other events/meetings as necessary.    

Some travel is required – Personal vehicle as a means of transportation between buildings during the workday.  Delivering repaired technology, moving devices from one building to another, transporting equipment and materials from storage locations to their implementations and other travel as necessary.  

 

CONDITIONS AND ENVIRONMENT

The work conditions and environment described here are representative of those that an individual will encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

Office environment:  Typical

Deadlines:   Frequent

Risk of injury:   Minimal

Noisy environment:   Routine (visitors, phones)

Distractions:  Routine (visitors, phones)

Exposure to disease:  Minimal, sporadic

Outdoor work:  Occasionally 

 

As a political subdivision, employer, recipient of federal funds, and educational institution, the Board of Education is prohibited from, and hereby declares a policy against engaging in unlawful discrimination, including harassment creating a hostile environment, on the basis of race, color, sex, national origin, ancestry, disability, age, or use of leave protected by the Family and Medical Leave Act, in its programs, activities, and with regard to employment. The Board is an equal opportunity employer.